Your success is our success
We’re only successful when our customers are having success. We have been in your shoes using lab instrumentation and we have all had great experiences and bad experiences. We want you to have an unparalled experience as our customer. We want everything to be seemless and easy for you so you can focus on other challenges in your job. From the moment you begin your interaction with us through installation, evaluation, suppor, and every other stage of our relationship, we want to be extremely happy you decided to work with us.
Our systems are self-installable and take minutes not days to install
Our miniGC can be installed in 15 minutes by the user. The system comes with a laptop with the control software and seventeen 3-5 minute videos preloaded on it. We email customers a “What to Expect” document upon ordering with detailed information on what will show up and what to do with it. You can then use the training videos in the laptop to get more detail on the different accessories included with the system, basic maintenance, and operation of the system.
If you are having issues with your systems just run the Check Standard
By running the Check Standard included with the system and emailing us the results, we can determine if there are issues with the system or not, and whether or not the system needs to be brought back for repairs.